Cancellation Policy
Last updated: January 2025
Cancellation Tiers
Free cancellation
Cancel more than 48 hours before pickup and pay nothing. The World Auto Hire service fee is fully refunded.
Within 48 hours
Cancellations within 48 hours of pickup may incur a fee as determined by the Supplier. The platform service fee is non-refundable.
No-show
Failure to collect the vehicle without prior cancellation is treated as a no-show. No refund is issued.
Supplier-Specific Policies
Individual Suppliers may have stricter cancellation terms than the platform default. The cancellation deadline applicable to your booking is always shown on your booking confirmation and voucher. Where a Supplier's policy is more restrictive, that policy takes precedence.
How to Cancel
- Log in to your account and go to My Bookings.
- Select the booking you wish to cancel and click "Cancel Booking".
- Confirm the cancellation. You will receive an email confirmation.
Alternatively, contact our support team via the contact form or email support@worldautohire.com.
Refunds
Eligible refunds are processed to the original payment method within 5–10 business days. Processing times may vary by bank or card issuer.
Modifications
Date or location changes to an existing booking may be possible subject to Supplier availability. A modification fee may apply. Contact support to request a modification.
Supplier Cancellations
In the rare event that a Supplier cancels your booking, World Auto Hire will endeavour to find an alternative vehicle or issue a full refund of all fees paid to us. We are not responsible for costs incurred due to Supplier cancellations (e.g. accommodation, flights).